After FLATLAND receives your order, you'll receive an automatically generated e-mail confirmation. Orders can be placed on the webshop and are not binding until FLATLAND has confirmed the order by issuing an order confirmation. Shipping costs will be added to your order. Articles will be delivered by POST NL, TNT DPD or DHL. Delivery lead time starts at the moment that FLATLAND has received your payment.
All orders are fulfilled within 1-3 working days after receiving your payment, most of the deliveries will be the next day. We operate Mon-Fri except for public holidays. In case of a delay, e.g. due to stock availability, we will inform you promptly. Once your order has been shipped we will send you the final confirmation and tracking information for your order via email.
CAN I RETURN MY ARTICLE ?
We hope that you are happy with your purchase and this lives up to your expectations.
An article can always be returned within 14 days. If you do want to return one or more products to us you need to comply with the following conditions:
NO RETURN on custom products, modified articles or special ordered products and articles.
The Article needs to be returned within 14 days of receipt of the order.
The Article must still have original labels attached and needs to be returned in original packaging as much as possible.
Articles non-returnable if:
They have been used, mounted or damaged;
They are Specially ordered articles;
They are special made custom article
The user manual and/or user instruction has not been followed up.
For a quick settlement, email us with a complete detail of order, order number and reason of return.