Frequently asked questions

Ordering

Your shopping basket stays empty?
You have added an item but your shopping basket remains empty? It means your computer does not accept cookies. If you cannot change this situation, please e-mail your order or call +31 6 53368548.

I forgot my password. What to do?
On this page you can ask for a new password. It will be sent to you promptly by e-mail.

What is considered the correct size for a ring, a necklace or a bracelet?
We include sizes available with the productpages of our rings. It is best to have your size measured at a good jeweller’s, just to make sure. Mind that a wider ring feels narrower on your finger so in that case have your finger specially measured for the wider size. Where necklaces and bracelets are concerned the length is always measured from the eyelet to the locking mechanism. Keep in mind that you need extra length to be able to lock things comfortably.

Can I have my order delivered as a present to a different address?
In the course of ordering you can include a different address to which the item has to be shipped. Would you like it gift-wrapped there is an option you can choose at the bottom of your shopping basket page. Cost: € 3.50.

How do I know my order has reached you?
As soon as your order has been placed successfully you will immediately receive a 'thank you very much for ordering from Gem Kingdom shop' message on your screen. Also, your order will be confirmed by e-mail.

When can I expect delivery at my home address?
Orders are normally shipped within three days after payment has been received. We coöperate with PostNL to deliver your order, PostNL mostly delivers the next day when the address is located in the Netherlands. Mail will be sent to you as soon as payment has been effected and as soon as your order has been shipped.

Do you have a permanent collection?
At the moment our collections are regularly updated with new items. When you wish to order an article that is out of stock, please contact us so that we can see if it can still be ordered. As the articles are all hand-made there could be small variations in colour and/or size.

Materials

What sort of material is galalith?
Galalith is a substance best compared to bakelite.

What is malachite?
Malachite is a stone, a mineral. We use beads made of real malachite and some special items are made from reconstructed malachite. In this process small rest-pieces are ground into a fine powder. Next they are mixed with a binding agent and pressed into blocs. From these blocs a new product can be cut.

What is nerolite?
This is a form of reconstructed onyx. In this process small rest-pieces are ground into a fine powder. Next they are mixed with a binding agent and pressed into blocs. From these blocs a new product can be cut.

What is sugilith?
Sugilith is a mineral, a purple stone. We mainly use reconstructed sugilith. In this process small rest-pieces are ground into a fine powder. Next they are mixed with a binding agent and pressed into blocs. From these blocs a new product can be cut.

What is tortulith?
Tortulith is an imitation tortoise.

Miscellaneous

Where else can I buy Gem Kingdom jewellery?
Apart from the Gem Kingdom Shop showroom (open every Friday) at the Saturnusstraat 60 UNIT 100 in The Hague our jewellery is sold in shops all over the world. Please visit www.gemkingdom.nl for more information.

Is it possible to borrow items for press-related activities?
For our press service please contact our main office in Amsterdam via e-mail or by phone +31 20 4196805.